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All our boxes are shipped on a schedule and as such, you are not able to choose your own delivery date.Here is our current shipping schedule:January 1stMarch 1stMay 1stJuly 1stSeptember 1stNovember 1st
To be fair and transparent with all our customers we do not include shipping cost in our prices. Shipping fees will be added during checkout. We currently offer ePacket Light from Japan Post Office for Europe and Asia. For the US, Australia, Canada, South America, Africa, Middle East and Russia we offer DHL. DHL does not seem to suffer delays due to covid-19 crisis. On the other hand the Post Office experiences delays. Type DHL Japan Post Speed 5 days after ship date 1-3 weeks after shipping date Tracking Yes Yes Sign on delivery Yes Yes Insurance Yes No Price US, Canada, Mexico: $24Oceania, South Asia: $21Central Asia, Russia: 35$South America: $37Middle East, Africa: $39 East Asia, South-East Asia: $10Europe: $14
Here is the list of countries we currently ship to. Cannot see your country in the list below? Contact us Australia Austria Belgium Canada Denmark United Kingdom Brazil Finland France Greece Hungary India Ireland Israel Italy Bhutan Cambodia Thailand Malaysia Mexico Netherlands New Zealand Norway China Poland Portugal Indonesia Singapore Philippines Russia South Korea Spain Sweden Switzerland Taiwan Germany Vietnam Turkey United States Of America
Maybe you will; maybe you won’t. In any case, you are 100% responsible for paying consumption tax and import duties.We do not know in advance if you will be charged for those. It depends on the mood of the customs officer on that day. Assume you will need to pay and you’ll be pleasantly surprised if you are not.
Returns, exchangesAll items purchased are final and non-refundable. We do not accept returned orders/items.DamagesWe are so sorry to hear that.In the case one of the items is damaged, please take a photo immediately and email us so we can assist you further.
PauseYou can pause your subscription at any time from your account page. This way you can skip a boxCancellationsYou can cancel your subscription from your account page BUT we do not offer refunds for cancellationsUpgrades & downgradesYou can upgrade or downgrade your subscription from your account page
We accept all major credit cards through Stripe and PayPal. We do not handle credit card information directly and payments are secure.