Get in touch
We are here to help!
We do! You can visit our FAQ page here.
| Type | DHL | Japan Post |
|---|---|---|
| Speed | 5 days after ship date | 1-3 weeks after shipping date |
| Tracking | Yes | Yes |
| Sign on delivery | Yes | Yes |
| Insurance | Yes | No |
| Price | USA & Australia: $17 | Asia: $10 Europe: $13 N. America: $13 |
All our boxes are shipped on a schedule and as such, you are not able to choose your own delivery date.
Here is our current shipping schedule:
- January 1st
- March 1st
- May 1st
- July 1st
- September 1st
- November 1st
Cannot see your country in the list below? Contact us
- Australia
- Austria
- Belgium
- Canada
- Denmark
- United Kingdom
- Brazil
- Finland
- France
- Greece
- Hungary
- India
- Ireland
- Israel
- Italy
- Bhutan
- Cambodia
- Thailand
- Malaysia
- Mexico
- Netherlands
- New Zealand
- Norway
- China
- Poland
- Portugal
- Indonesia
- Singapore
- Philippines
- Russia
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- Germany
- Vietnam
- Turkey
- United States Of America
Maybe you will; maybe you won’t. In any case, you are 100% responsible for paying consumption tax and import duties.
We do not know in advance if you will be charged for those. It depends on the mood of the customs officer on that day. Assume you will need to pay and you’ll be pleasantly surprised if you are not.
Returns, exchanges
All items purchased are final and non-refundable. We do not accept returned orders/items.
Damages
We are so sorry to hear that.In the case one of the items is damaged, please take a photo immediately and email us so we can assist you further.
Pause
You can pause your subscription at any time from your account page. This way you can skip a box
Cancellations
You can cancel your subscription from your account page BUT we do not offer refunds for cancellations
Upgrades & downgrades
You can upgrade or downgrade your subscription from your account page