Common queries answered
Frequently asked Questions
Maybe you will; maybe you won’t. In any case, you are 100% responsible for paying consumption tax and import duties.
We do not know in advance if you will be charged for those. Assume you will and you’ll be pleasantly surprised if you are not
Is there a way to avoid those? Absolutely not and there is no way to know what makes the border people want to tax one package more than another.
Since July 1st, 2021, all packages entering the EU are subject to the payment of VAT, that is to say 20% of the content of the package. Local post office then takes administration fees for the paiement of this tax. We recommend you to contact your local post office to inquire about the process of paiement of this new tax. In some countries, it is cheaper to pay for the VAT online by using your tracking number.
We are so sorry to hear that. In the case one of the items is damaged, please take a photo immediately and email us at firstname.lastname@example.org so we can assist you further.