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All our boxes are shipped on a schedule and as such, you are not able to choose your own delivery date.
Here is our current shipping schedule:
- January 1st
- March 1st
- May 1st
- July 1st
- September 1st
- November 1st
To be fair and transparent with all our customers we do not include shipping cost in our prices. Shipping fees will be added during checkout.
We currently offer ePacket from Japan Post Office for all countries except US and Australia for which we offer DHL.
DHL does not seem to suffer delays due to covid-19 crisis. On the other hand the Post Office experiences delays.
| Type | DHL | Japan Post |
|---|---|---|
| Speed | 5 days after ship date | 1-3 weeks after shipping date |
| Tracking | Yes | Yes |
| Sign on delivery | Yes | Yes |
| Insurance | Yes | No |
| Price | USA & Australia: $19 | Asia: $10 Europe: $13 N. America: $13 |
Cannot see your country in the list below? Contact us
- Australia
- Austria
- Belgium
- Canada
- Denmark
- United Kingdom
- Brazil
- Finland
- France
- Greece
- Hungary
- India
- Ireland
- Israel
- Italy
- Bhutan
- Cambodia
- Thailand
- Malaysia
- Mexico
- Netherlands
- New Zealand
- Norway
- China
- Poland
- Portugal
- Indonesia
- Singapore
- Philippines
- Russia
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- Germany
- Vietnam
- Turkey
- United States Of America
Maybe you will; maybe you won’t. In any case, you are 100% responsible for paying consumption tax and import duties.
We do not know in advance if you will be charged for those. It depends on the mood of the customs officer on that day. Assume you will need to pay and you’ll be pleasantly surprised if you are not.
Returns, exchanges
All items purchased are final and non-refundable. We do not accept returned orders/items.
Damages
We are so sorry to hear that.In the case one of the items is damaged, please take a photo immediately and email us so we can assist you further.
Pause
You can pause your subscription at any time from your account page. This way you can skip a box
Cancellations
You can cancel your subscription from your account page BUT we do not offer refunds for cancellations
Upgrades & downgrades
You can upgrade or downgrade your subscription from your account page